FAQ's - Toronto Luxury Car Rental

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FAQ’s

Please read all questions asked by our customers. Should something not be here feel free to reach one of our offices and they will be pleased to help you.

Does Toronto Luxury Car Rentals have a pet policy?

We DO NOT permit pets in any vehicle. Please be sure to return your vehicle free of any pet hair and without any damages. This will avoid additional cleaning fees or pet damages.

Can I reserve a specific make/model of a vehicle?

We cannot guarantee a specific make/model of a non-luxury vehicle.We do guarantee Luxury and Exotic vehicles based on availability.

Are there additional charges for returning a car late?

Rentals are charged on a 24-hour period. We allow a 1-hour grace period. An additional day rate will be applied if returned beyond the 1-hour grace period.

Can I return the rental before or after business hours?

Please make proper arrangements with the rental office if you plan on returning the vehicle during closed hours. You are still responsible for the vehicle until Toronto Luxury Car Rentals physically checks the car.
Exotic and Classic vehicles cannot be returned after hours. No exceptions.

Can I extend my rental longer than I originally booked it for?

Please call the rental office to extend your booking. This is subject to the availability of the vehicle and will change your rental rate.

Can I park my own vehicle at the rental location?

Yes, parking spots are available. Please advise the rental location if you wish to park your car.

Are deposits required when renting a vehicle?

ALL rentals require a security deposit through a major credit card. (see policy for more details)

What is the minimum age to rent?

The minimum age to rent is 21 depending on the type of rental.
A Young Driver Surcharge fee may apply if you are between 21 – 24 of $20.00.

Your own personal automobile insurance is required.

Renters between 21 – 24 may be restricted to rent specific vehicles.

You must be a minimum age of 25 to rent any exotic and luxury vehicles.

Do I need a credit card to rent?

A credit card is MANDATORY to rent a vehicle.
The credit card MUST be in the name of the renter. This is used for a security deposit.

What forms of payments are accepted?

We accept all major credit cards and debit cards: Visa, Mastercard, and AMEX.

Do I need to refuel the vehicle?

Additional drivers can ONLY be added at time of rental, not during the rental.
Additional driver fees will apply based on age and vehicle being rented.

Can Toronto Luxury Car Rentals pick me up?

We offer FREE pick up and drop off in the local area of the rental office.

Does Toronto Luxury Car Rentals offer unlimited kilometers?

We DO NOT offer unlimited kilometers. Pre-paid mileage packages are available.
All vehicles have a pre-designated amount of mileage assigned. The amount varies for specific vehicles.

Additional kilometer fees will apply for any excess kilometers driven. (Prices vary per vehicle).

Is there a minimum/maximum rental length?

Minimum rental charge is 24-hours. (1 Day)
Maximum rental period is 30-days. (1 Month)

What qualifies as a weekend rental?

Weekend rentals start on Friday through to Monday morning.

How do I cancel or change a reservation?

Call the rental office to advise of a cancellation or changes.

Is there a cancellation fee?

A 48-hour notice is required before any cancellation fees are applied.
No cancellation fee will be applied if the reservation is cancelled in advanced.

Are there weekly rentals?

Weekly rentals are available for a duration of 7 days.

Do I need to provide a deposit when reserving a vehicle?

No. Only a credit card number is required to keep on file when booking a reservation.

Are there driver’s licence requirements if I am travelling internationally?

We require a copy of your home driver’s licence or an International Driver’s Permit if the licence is in another language other than English.
A Passport must be accompanied with the above documents.

Do I need to make a reservation in advance to rent a vehicle?

No. However, certain rates and vehicles may not be available if not booked in advance.

Can someone else drive the rental?

Only authorized drivers listed on the rental contract can drive the vehicle, and must be present at the time of the rental to sign.

Is there a Lost and Found?

Toronto Luxury Car Rentals is not responsible for any items held behind in vehicles. Please check the vehicle upon return.
If an item that was left behind was found, Toronto Luxury Car Rentals will hold onto it for one week (7 days) and one courtesy call will be made to the primary renter.

Am I responsible for parking tickets or traffic violations?

Yes. Any parking tickets or traffic violations incurred are the responsibility of the renter.

Can I buy a gift certificate?

Gift Certificates can be purchased directly online.
Gift Certificates can also be purchased over the phone by calling into any of our rental locations.

How can I get a copy of the receipt for the rental?

Please call the rental office which you rented from and provide an e-mail address to forward a copy of the receipt to.

Do our vehicles have winter tires?

Ontario does not mandate winter tires on vehicles. Therefore, our fleet is equipped with all-season tires.
Some vehicles are equipped with winter tires for an additional fee. Please call the rental office for more information.

Snow brushes and windshield washer de-icer fluid is provided.

Are the vehicles equipped with Navigation Systems?

Not all cars have navigation systems. A GPS unit can be rented at $14.99/day.

Are child safety seats provided?

Child seats are available for rent. A fee of $10.00/day will be applied.

Can I attach a hitch or tow with the vehicle?

Toronto Luxury Car Rentals does not allow towing or attaching a hitch to any rental.

Am I required to purchase insurance from Toronto Luxury Car Rentals?

No. Please contact your own personal insurance provider to confirm if you have rental coverage for accidents, damages and liability to a rental vehicle.
Optional insurance coverages are available if you DO NOT have rental coverage or own insurance.

What is a Loss Damage Waiver (LDW)?

This waiver reduces the renter’s financially responsibility to a minimum amount for any loss or damages to the vehicle.
Cost of the LDW varies.

Can I use my own insurance?

Yes. We will need to verify that you have rental coverage on your policy that will cover the MSRP value of the vehicle you are renting.